The following is an interactive troubleshooting guide if you're having issues connecting to the internet using your MyRepublic service. Before you begin it's important to know the following:
Thankfully, disconnections aren't a common occurance. However, if you are experiencing disconnections there a few things you can check from your end.
The key to troubleshooting is to gather information, such as how frequently your internet is disconnecting and if all the devices on the network are disconnecting. Please keep note of this information as you work through the troubleshooting flow so that you can relay the information to our customer service team.
Please be aware that the troubleshooting process can take some time due to the infrequent nature of disconnections. Each step will need to be re-tested and you will need to wait to see if the disconnections happen again
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