Let's ensure your physical network is all connected properly! On our copper service, we run our phone lines through our MyRepublic WiFi Hub+, this means you need to have your phone located where your router is currently located.
If your internet isn't working or you are experiencing issues setting up and plugging in your router, make sure you have done this first. You can find a full guide here.
Make sure you unplug your phone from any walljacks, it will need to be moved to where the router is. Look on the back of your MyRepublic WiFi Hub for two green phone ports. You will want to plug your phone into "Port 1", this is the first green port from the left.
If your phone cable doesn't fit into this port, it may be likely you have a rectangle BT Plug, which looks like this:
For your phone to work on our services, you need a cable with a RJ11 connecter on both ends. These can be found at most electronic stores. If this isn't an option, get in touch with us here. Please be aware that filters won't work.
Has this resolved your issues?