There are a number of reasons why your device may not be able to connect to your router via WiFi. Follow some of these steps to see if you can get back up and running!
Step 1: Verify wireless is turned on
It's often an overlooked item, but sometimes the wireless capability of your device may get switched off by mistake, so it's always good to start with this.
- If you're on a Windows device, open your network and internet settings menu and ensure both the WiFi is set to "on" and the airplane mode is set to "off". If this option isn't available, check for a button or switch on the laptop that looks like a wireless symbol, and try switching this.
- When using an Apple iOS device, use the Settings app to verify that your iPhone or iPad is not in airplane mode and that Wi-Fi is on and ready to connect.
- If using an Android device, you want to make sure your airplane mode is off in the settings, and wireless is on also.
If you are using a MyRepublic Wifi Hub+, ensure the WiFi is enabled on the router. Check the two WiFi icons on the router, they are labeled 2.4 and 5. They should be lit up green. If they are not enabled, hold the WiFi button for exactly 5 seconds, it looks like this: The lights should turn green and you can re-try connecting to the WiFi. If this does not illuminate the lights, factory reset the router by inserting a pin into the small hole on the back of the router.
Step 2: Make sure you are connected to the WiFi
Your router's WiFi should be found in the list of available WiFi in your area. If you have a MyRepublic WiFi Hub+, it should say "MyRepublic" in the network list. If you are using a third party router, check the bottom of your router as this will display the wireless name.
You will need to make sure the password to your WiFi is typed in correctly. If you are using a MyRepublic Wifi Hub+, check the purple card that came with the router for your password.
You may see two MyRepublic networks. These are two seperate WiFi bands offering different performance. You can find more information on these two bands here. However you can select either band with the same WiFi password.
If you are experiencing WiFi issues, we recommend testing through a cabled connection to the router to isolate the problem, that will be covered in the next guide. If you can't test through cable, try a different wireless device such as a phone or laptop. If this device can connect then there may be an issue with a specific device in your home. We recommend you contact your device manufactor in these cases.
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