Step 1: Verify adapter settings
A common reason your computer can't connect through cable is due to the computer's network adapter not being setup correctly.
- Click your network icon on your taskbar.
- Open Networking and Internet Settings
- Click Change Adapter Settings
- Right click your Ethernet Adapter
- If the status is "Disabled" right click on this and set to "Enabled" instead.
- If it's enabled but still not connecting, right click on the adapter icon and select "Status"> "Details" to determine the device's IP address. If the device's IP is 0.0.0.0 or 169.254.x.x, click "Diagnose" on the adapter icon.
- If all else fales, right click the adapter and choose "Properties". Click on "Internet Protocol Version 4" and then click "Properties". Make sure "Optain IP/DNS address automatically" is selected.
We have now reached the end of the Local Troubleshooting guide. If you wanted to try your hand at some advanced troubleshooting click here:
If you need more help, you can get in touch with us. Please be aware of our support scope, as third party devices are generally outside of the scope of support we offer.