Your ONT may be black or white, depending on when it was installed. However both will say "Huawei" on it.
Connecting to Power
Let's first make sure your ONT is connected to the power. A black power cable should already be attached to the ONT.
However if it isn't, attach it to the POWER port on the bottom of the ONT, and the other end into your standard power socket.
Make sure the ON/OFF switch is pushed in. You will know the ONT has power when the Power light comes on.
If you don't have a power cable, please get in touch with us.
Connecting Your Router
Your ONT has 4 ethernet ports, labeled LAN1-4. Unless advised otherwise, your services will be active on LAN1.
Your router should be connected via the supplied ethernet cable to LAN1.
Has this resolved your issues?