Connecting to Power
Let's first make sure your ONT is connected to the power. A black power cable should already be attached to the ONT.
However if it isn't, attach it to the POWER port on the bottom of the ONT, and the other end into your standard power socket.
You will know the ONT has power when the Power light comes on.
If you don't have a power cable, please fill out this form and Chorus will dispatch a new cable to you.
Connecting Your Router
Your ONT has 4 ethernet ports, labeled GE1-4. Unless advised otherwise, your services will be active on GE1.
Your router should be connected via the supplied ethernet cable to GE1.
Make sure you don't press the reset button on the bottom of the ONT, as this may reset the configuration for your connection. A technician may be required to come out and fix it.
Has this resolved your issues?