Anyone has the right to complain to MyRepublic. If you are dissatisfied about any aspect of our services, please contact us. If we are unclear whether you want your concern handled as a complaint, we will ask you. Your complaint will be handled in accordance with this policy
Submitting your complaint
You can contact us in any of the following ways:
|| +64 9222 4717
Our general office hours are 8am–5pm Monday to Friday
|By Live Chat||MyRepublic Live Chat|
If you need assistance logging a complaint, we can help you submit a complaint.
We'll acknowledge your complaint immediately if you have contacted us by phone, online chat or by completing a feedback form on our website. If you have contacted us via email, we will acknowledge your complaint in writing within two business days of receipt.
We'll provide you with a unique complaint reference number so you can track and monitor your complaint.
We'll provide you with regular updates on the status of your complaint or you may contact us directly quoting your complaint reference number at any time.