I am moving home, but I can't get a connection at my new address

If you are moving home, have checked your address, and see the following message:

Unfortunately we are not able to provide a service at your new home at this time. We can let you know as soon as service is available at your new address.

What happens now?

We can terminate your service at your old address whenever is most convienient for you - contact us via live chat, email us at, or call us at 0508 MYFIBRE and one of our team will take you through the process

Note: Monthly bills are paid in advance, so if you are terminating part way through a billing month, your fee will not be pro-rated.


Early Termination Fees

If you are still within your minimum service term, you will be charged an early termination fee.

The amount charged will be dependant on your plan, and potentially how long is remaining until the minimum service term expires.

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