When are consents required for fibre installation?
Consent may be required for the Local Fibre Company in your area to lay out fibre.
Consents are required in the following scenarios:
- Landlord: Your landlord's consent is required if you live in a leased/rented accommodation.
- Rights of Way (ROW) or Cross Lease: If your house is accessible via a shared driveway or if your house is on a piece of land which is owned by multiple parties, then consent from your neighbors or individuals who have access to the shared driveway/land.
- Multi Dwelling Unit (MDU): If your house is part of a office building, apartment building or retirement village, then consents are required from the property owner (body corporate, company, property manager or individual) before installing fibre.
- In addition, consents from utility power companies might be required for build work depending on your location.
The process of gaining consents is dependent on your Local Fibre Company (LFC). A summary for this process is presented below:
- For Chorus, consents are gained by a dedicated consent gaining team. Chorus uses a category system to decide on the level of consents required. This is decided after a site survey is completed by Chorus. The consent team will then contact all parties required to start the consenting process. Further information on the system can be found on Chorus' website here.
- For Enable/Ultrafast Fibre/Northpower, when an order for fibre is placed for your address, their respective service desk sends an email containing all required consent forms and you can get the consents from the respective individuals. More information can be found at the links below.
How does Chorus identify all parties for consent?
In order to gain consents for a fibre order, Chorus begins by identifying all parties of interest which may include the following:
- the name and physical address of the owner of the property,
- name and physical addresses of all legal owners of a shared driveway (ROW),
- For a commercial multi dwelling unit (MDU), legal owner's name or full company name
- For MDU apartments, the name of the Body Corporate manager (or body corporate authorized agents)
Usually, this information can be gained from the local council. Many have this information available online but for some, Chorus personnel must queue up the council offices to gain the information.
Chorus then uses public resources to find owner's contact details including:
- Online White Pages and/or Yellow Pages search to identify address and contact details
- Companies office search (where applicable)
- Online council rating information search
- Enquiry to council (phone/email/in-person)
- Information supplied by you from your customer
- Ask neighbours or tenants
What is the timeline for gaining consents?
Once we receive your order, we place an order with your Local Fibre Company (LFC) for installing fibre to your address.
The process for gaining consents is then dependent on your Local Fibre Company.
If your LFC is Chorus, the timeline for getting consent will also depend on the consent category assigned to the order. This is based on the complexity of the install.
For Category 1 builds, affected properties will be provided 5 working days notice before build can occur, however there will be a few days required for postage and order processing.
For Category 2 builds, property owners will have 15 working days to object to the build when they receive their information pack. From there, extra time may be provided for disputes, so we advise this process can take up to 30 days or more for consent to be gained.
For Category 3 builds (which require high impact work) all parties affected will require written consent. We cannot provide a timeline for Category 3 due to the complex nature of these builds.
If your LFC is either Ultrafast Fibre, Enable or Northpower, then their service desk review the address for applicable scenarios on your address and email the appropriate consent forms to you. You can then discuss with the respective individuals of interest to gain their consent for fibre installation.
What if the consent is refused by the property owner or neighbors?
As Chorus use a category system to define their processes there are different ways a property owner can refuse.
- Category 1: Property owners will be given 5 working days notice (on top of 4 working days allowed for postage) before build begins. However property owners cannot object to this under the Telecommunications Act 2001
- Category 2: Property owners will be given 15 working days notice (on top of 4 working days allowed for postage) before build begins. There is a disputes process in place by Chorus for any property owners that object to this build work. More information here. If this occurs and the build is cancelled it will be at the discretion of Chorus if this is attempted again. If the situation changes, you can contact us via Live Chat to re-try the order and we will let Chorus know.
- Category 3: Similar to Category 2, if the build work is cancelled due to a dispute, it will be up to Chorus to decide if the work will be re-attempted. If the situation changes, please let us know and we can get in touch with Chorus.
In case of other providers (Enable, Ultrafast Fibre or Northpower) we can attempt to re-place the order, however it will be at the discretion of the provider whether the build will be attempted again.
What if property owner/neighbors have not responded to consent letter from Chorus?
If the property owners/neighbors have not responded to consent letters from Chorus within 30 days, Chorus will try to follow up with the party by one or more of the below mediums:
- Second letter
- Phone call
- Site visit
Please note that because of privacy laws, Chorus never reveals to us at any time which individuals have not responded or agreed to the consent request.