Troubleshooting issues with your Wireless

There are a number of settings, devices and physical objects within the home that can impact your wireless performance.

The below guide gives an overview of the key issues that may be impacting your performance, and tips and troubleshooting on how to resolve them.


Troubleshooting: Channels

WiFi can be compared to a highway, with multiple lanes that traffic can be sent down. Sometimes if one lane is congested, switching to another lane will help you get to your destination faster.

In WiFi terms, lanes are called Channels. Most devices in your home run on the 2.4Ghz band, which has up to 13 channels. These channels overlap, and can interfere with each other. Just like the highway, the more devices using a channel – the more issues each device can have.

Your MyRepublic WiFi Hub+ includes tools to help you troubleshoot and identify which channel is clearest in your home.

The below instructions are for the 2.4Ghz band, but apply to the 5Ghz band too. Not sure what this means? See the section on Bands further down.


Checking your wireless environment

First, log in to the MyRepublic WiFi Hub+


Click on the WiFi card


Click on WiFi Analyser, then click Accept

You will see a display on your screen similar to the below.

This shows all nearby networks and what channel they are broadcasting on. Use this list to identify the clearest channel for you.

This only shows WiFi networks that the router can see from where it is positioned within your house. If you are having issues at the edge of your house, try installing an application such as WiFi Analyser from the app store on your mobile.

You can then scan from the room (or rooms) you are having issues within, and see what the clearest channel is.


If all of the channels look busy or you're not sure which one to test – trial and error is likely the best way to test. Try your router on channel 1, 6 and 11 and see which gives you the best result. 


Once you have identified the channel you wish to switch to, select the network from the menu on the left


Click on the channel drop down, and then select the channel you wish to switch too.


Upgrade your hardware

Sometimes there is no optimal channel to use and cover your entire house. You may be in an area with a lot of nearby wireless networks.

Solutions such as Powerline devices and WiFi Extenders can be used to provide the best in home experience, creating secondary networks on the clear channels where needed


Troubleshooting: Band

Your MyRepublic WiFi Hub+ is a dual band router that transmits in the 2.4Ghz and 5Ghz band.

What does this mean? Using the traffic analogy above, if channels are lanes on a highway, switching band is like taking a separate highway completely.

Difference between bands

The key difference between the 2 bands is that 5Ghz has faster speeds, but lesser range – and 2.4Ghz works much better at a distance but has a lower maximum speed.

This is because 2.4Ghz is a lower frequency, similar to a car with a loud stereo driving past your house you can often hear the low frequency – the bass line - but not the rest of the song.

2.4Ghz is also the band that a lot of other devices in your home likely run on, such as cordless phones, bluetooth devices – even garage door openers can interfere with your connection.

So should I use 2.4 GHz or 5 GHz?3

  • If you’re after the fastest speed, connect to the 5GHz network.
  • If your devices are not working at a distance, or through multiple walls - 2.4 GHz is the best for you
  • If you have a lot of devices that may be using 2.4 GHz, and you are experiencing interference or disconnections, then 5 GHz is probably a better option.
  • Not every device can connect to 5Ghz, if your device can only see the 2.4Ghz then this is what you should connect to

Troubleshooting: Positioning

Where your router is positioned within the house, and the physical objects it needs to pass through are a huge contributor to wireless performance.

Each wall or floor the signal needs to pass through to reach your device reduces speed and performance.


  • Install your router close to the centre of your house, or if you’ve got a larger house - use Powerlines or WiFi extenders to have an access point at each end, or on each floor.
  • Ensure your router is not installed in a cupboard or drawer.
  • Do not set your router up on top of a fridge, behind the TV or near other large electronic devices
  • If your router has aerials, search for an online guide on how to position them optimally as this can have a huge impact on your performance


Troubleshooting: Devices

If you are having issues only affecting one device, it may be an issue with the device itself rather than the router. Positioning troubleshooting above can apply to the device itself.

Check google for specific issues with your device, some common examples are:

  • Laptops and mobiles with power-saving settings that disable the Wireless
  • Compatibility issues with older devices that only support WEP
  • A device with a static IP set, that is conflicting with another device on your network
  • 3rd party network software

Ensure your device has the latest updates installed before troubleshooting


Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request