If you are going on holiday for an extended time, we can put your account on hold for up to 2 months. This can be requested once in a 12 month period.
Let our team know the day you leave and return, and we will organise the disconnection and reconnection of your services.
Please note we only put an account on hold if the period of downtime will move into another billing cycle (a new invoice is created). Any current outstanding invoice will remain owed.
When your account comes out of the hold status, we will send you a standalone invoice to pro-rate you for any additional days used in your new billing cycle.