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Why is my internet facing lag, jitter or latency issues?

Are you facing issues while gaming?

  • Connect your gaming PC or console to the Ethernet cable directly from the modem to have a performance boost.
  • Are you using any third party DNS settings? Switching to our DNS settings or Google DNS settings should give the performance a bump. Our DNS settings are mentioned below:

               Primary DNS: 103.237.40.66

               Secondary DNS: 103.237.40.82

 

        The Google Public DNS IP addresses (IPv4) are as follows:

              Primary DNS: 8.8.8.8

              Secondary DNS: 8.8.4.4

       The Google Public DNS IPv6 addresses are as follows:

              Primary DNS: 2001:4860:4860::8888

              Secondary DNS: 2001:4860:4860::8844

  • Check the regional settings of the game server that you’re connecting to. Choose the closest geographical location to you so that the latency can be reduced.

In case the issue is still unresolved, contact our customer services team at 0508 MYFIBRE (6934273) and we'll investigate the situation. 

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