Moving home? Easy!
Here are the answers to everything you need to know about moving your connection to your new home.
What type of connection can I get at my new home?
Enter your new address here to see what type of connection you can get at your new home.
How do I start my move?
Get in contact with us either through Live Chat on our website, email us at email@example.com, or call us at 0508 MYFIBRE.
- Your Account number (beginning with C) located on your invoice
- Your new address
- The date you would like to disconnect the services at your old address
- The date you would like to connect the services at your new address
How much notice should I give?
We’d love to know the date you are moving as soon as you do! We want to connect your new home on the day you move, but if a technician needs to go to your new address to install fibre, this may take some time. Ideally, we would prefer to hear from you at least 7 business days in advance, if not earlier.
How long does it take to move my service to a new address?
It depends on the type of internet connection that is available at your new address, and if there has been a connection before. Once we know where you’re moving to, our team will give you a general time frame for this connection. If fibre requires extended build work, we can consider you for interim VDSL service if available at your new home.
Can I use my old service until I move?
Of course! We won't disconnect your existing services until we’ve confirmed you’re active in your new home unless you request otherwise.
Can I keep my home phone number?
If you are moving in the same region, absolutely - we’ll transfer your current home phone number to your new service when it’s activated. If you're moving to a different region (like Auckland to Christchurch), we need to give you a new number.
Can I keep the same plan, pricing & contract?
We will always try to keep your plan the same. We may need to change your plan if;
- The type of connection at your new home isn’t supported by your current plan
- Your current contract has expired
- You are on a month to month subscription
Our team will provide you with options for any new plans & pricing when we start your relocation.
What equipment do I need at my new home?
Just take your existing MyRepublic modem with you. Please leave any fibre equipment that remains in your home as this belongs to the respective Local Fibre Company, the new owner will need to it connect!
Your MyRepublic Wi-Fi hub+ is shown below:
You should leave any box attached to the inside of your house or on the exterior (like the below):
How much does it cost?
Nothing! Relocating does not incur any extra fees and you can move as often as you like. Any extra installation costs are not covered as per our terms and conditions.