We might have advised you that your new VDSL order is on a 'Port Waiter'. This can affect a small percentage of new customers.
Some exchange cabinets don’t have enough ports for each different type of connection to connect all the addresses which use that cabinet. We use these ports to connect your broadband services. If all the ports in the cabinet is full, then the order will put on a Port Waiter.
We apologise for the inconvenience this may cause and we will proceed with the order at the first opportunity we have.