While we don't actively provide support for third party routers, we are able to give you some basic network information so you can set up the router yourself.
If you haven't already done so, you'll need to connect your router to either the Fibre box, or the wallsocket for VDSL.
Connect your router to power, and plug one end of an ethernet cable into the "WAN" or "Internet" port of your router. Depending on your router, this may be a different colour to the other ports, or it may have an icon of a globe. Refer to your router's manual to confirm. Plug the other end of the ethernet cable into the LAN1 port on the Fibre Box on the wall. LAN1 is the default active port, unless otherwise specified by us.
Connect your router to power, and plug one end of an RJ11 cable into the "DSL" port on your router. Depending on your router, this may be a grey colour compared to the other ports. Refer to your router's manual to confirm. Plug the other end of the RJ11 cable into the wall socket you normally would use for your VDSL/ADSL connection.
This guide contains generic information that's common for third party routers. We also have a list of guides for common third party routers you can use to get connected. You can find them here:
To login to your router settings, visit the default gateway of your router. This should be printed on the bottom of your router and usually starts with 192.168.x.x. This will need to be entered into your web browser's URL bar.
Login to the router using your router's username and password. This is usually 'admin' for both username and password. If this doesn't work, check the label on your router for the default password.
Once you're into the router settings, look for "Automatic Setup", "Setup Wizard" or "Internet Options" and enter the below information based on your connection type.
- WAN connection type - Automatic/Dynamic IP (DHCP)
- On Automatic IP connection - Host Name and MAC Address fields blank
- DNS Server Settings - Connect to DNS Server Automatically
- VLAN - Untagged (or Disable)
- WAN Service type: IPoE
- 802.1P Priority: 0
- 802.1Q VLAN ID: 10
- VPI: 0
- VCI: 100
- Obtain IP address automatically
- Network Address Translation Settings:
- Enable NAT
- Enable Firewall